PROGRAMME

Digital Customer Journey at Grundfos

Venue:

Sølyst, Klampenborg

Date:

Dec 5th, 2018 from:

08:00 - 11:00

Digitale oplevelser i Grundfos

Jesper Olesen

Group Director, Digital Customer Excellence

Programme:

– 08:00 – 08:15: Arrival & registration

– 08:15 – 08:45: Breakfast and welcome by chairman in Havestuen

– 08:45 – 09:00: From a division between B2B and B2C to a shift to B2H (Business to Human) in Parkværelset (Axel Heyenga, Industry Strategy Director EMEA | Adobe Systems GmbH)

– 09:00 – 09:45: Grundfos and the Digital Customer Journey in Parkværelset (Jesper Olesen, Grundfos)

– 09:45 – 10:15: Group discussion in Pergolaen (facilitated by Jesper Olesen, Grundfos)

– 10:15 – 10:30: Classical music and networking break in Musiksalonen

– 10:30 – 10:55: Follow-up on the group discussion in Biblioteket: (Jesper Olesen, Grundfos)

– 10:55 – 11:00: Wrap-up & To-Go Sandwich (Jesper Olesen)

 

 

 

 

 

 

 

Previous forums

Customer Loyalty at Stark Growth Strategy, M&A, Organizing and Business Culture at Nibe Towards a more sustainable and innovative Procurement Security as a Team Sport – Norway Security as a Team Sport – Sweden Security as a Team Sport – Denmark Boosting threat awareness through global training programs Crisis event management and Business continuity at FLSmidth CIO as proactive business enabler – COOP & Fujitsu Delivering value from insights in the modern marketing mix Digital and organizational transformation of Coop.dk Marketing Will a complex and vulnerable Supply Chain be the end of globalization? Pertinent branding and sustainability at Danfoss Managing Supply Chain risk and disruption Customer Experience Management at LEGO – How to get the most out of digitization without losing touch with the core business Customer Experience in challenging times The transformation of Danske Bank’s Procurement Digital and organizational transformation of Codan Marketing Webinar: Agile Marketing på Telenor From Cost based to Value based Supply Chain in Novo Nordisk – Centralization, Digitalization and Sustainability Digital & Cultural Transformation at Atlas Copco Transform and Modernize Your Business Purpose & Customer Experience Management at Rockwool Digital Transformation within Danfoss Cooling Digital & Cultural Transformation at Grundfos Data & Analytics for Marketing in LEGO Global HR Transformation in Leo Pharma Cloud Strategies Digital & Cultural Transformation at Nilfisk Customer Experience across offline and online channels at Saint Gobain Enterprise Performance Management Digital Customer Journey at Grundfos AI – Hands On!